Features
Everything you need to guide visitors to answers.
Build the conversation, show it on every page, hand over to your team and measure what works, all inside WordPress.
Flow Builder
Design the conversation visually.
A drag-and-connect canvas for the steps your visitors click through.
Visual Canvas
Drag steps into place and connect them. The toolbar stays in view however big the flow gets.
- Select several steps at once
- Right-click to duplicate and more
- Draft autosave and recovery
Six Step Types
Question, Message and Link in every edition. Form, Agent and Recommendation with Pro.
Reusable Blocks
Write a piece of content once and insert it into any number of steps.
Chat Widget
Looks like your site, works on any screen.
The widget appears on every page, and the shortcode places it inside a page too.
Your Branding
Your logo and title, colours for the header, bubbles and buttons, and rounded, pill or square buttons.
Floating or Docked
Choose the launcher side and the size, and whether visitors may dock or resize the chat.
Picks Up Where They Left Off
Conversations carry on across tabs and page reloads, with Back and Restart buttons.
Live Chat
A real person, when it matters.
Agent steps hand a visitor to your team. Live chat is a Pro feature.
Shared Inbox
Every agent sees the open conversations and can claim, assign or release them.
Support Agent Role
Give agents their own login with access to live chat, without making them site administrators.
Online & Offline
Go online by hand or automatically when an agent is active. When you are offline, visitors leave a message or go to your contact page.
Leads & Analytics
Know what your visitors need.
See where visitors click, where they stop and who asked to be contacted.
Lead Forms
Form steps collect a name and email, with your own fields and validation. Pro.
Leads List & CSV
Leads are saved in WordPress, emailed to you if you like, and downloaded as a CSV file.
Funnel Analytics
Sessions, button clicks, conversions, most used paths and drop-off points. The free edition shows the top three of each list.
Screens
Everything in the Support Funnel menu.
Flow Builder
Build and connect the steps of your flow, and import or export it.
Live Chat
The shared inbox where agents answer visitors, with an unread count in the menu.
Reusable Blocks
Content you write once and insert into any step.
Settings
Branding, colours, the launcher, online and offline behaviour, notifications and your licence.
Leads
Every form a visitor sends, ready to download as a CSV file.
Analytics
Sessions, clicks, conversions, popular paths and drop-off points.
Privacy
Clear about what leaves your site, and what doesn't.
Stays on your site
- Your flows and reusable blocks
- Leads and their messages
- Live chat conversations
- Analytics and visitor sessions
Never sent anywhere
- Visitor conversations
- Lead details
- Your licence key
The only outgoing request is the update check to techdirectstudio.com, which carries no visitor or lead data. Lead notification emails are sent by your own site.
All of this, inside your own WordPress site.
Download Support Funnel free and start guiding your visitors to answers.